By collecting, monitoring, and interpreting user data we can proactively see user frustration signals. Some of the signals are:
Rage Clicks: repeated clicking on an element
Error and Dead Clicks: clicks that go nowhere or result in javascript errors
Thrashed Cursor: a rapidly moving cursor could indicate slow site performance or that the user could not complete their action.
Pinch to Zoom: demonstrates poor website design that does not resize for mobile.
Refreshed pages: might signal the user expected a change that didn’t happen.
User Engagement Signals
Scroll Depth: How far down into the article did the user scroll? This could be an indication of interest, and a lack of scroll depth could signal dis-interest.
Highlighted : Which text did the user highlight? Are they comparing something, such as products?
Element Visibility: loading too many helpful elements could actually impede the user. Improve performance.
